During peak periods or promotional campaigns, processing times may be slightly extended. If delays occur, we will notify you accordingly.

3. Shipping Rates

We offer free shipping on all orders. No minimum purchase is required.

4. Estimated Delivery Times

Once your order has been processed, you can expect the following timelines:

• Processing time: 1–3 business days (Monday to Friday)
  
• Transit time: 4–8 business days (Monday to Friday)
  
• Total estimated delivery time: 5-11 business days
  
• Order cutoff time: 5:00 PM
  
• Time zone: Eastern Time (ET)
  

Please note: All delivery times are estimates and may be affected by carrier delays, weather conditions, or circumstances beyond our control.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

Some products may be subject to shipping limitations based on U.S. regulations or carrier restrictions.

6. Failed Deliveries or Returned Packages

If a delivery attempt fails due to an incorrect address or other delivery issues, the package may be returned to us.

In such cases, we will contact you to arrange a new shipment. Additional shipping fees may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at info@masonandcole.com

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

8. Updates to This Shipping Policy

We may update this Shipping Policy from time to time to improve our service or to comply with Google Shopping Ads requirements.

The most recent version will always be available on this page.

9. Contact Information

Store name: Mason & Cole

Company name: Ds Digital Commerce

Company address: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Netherlands

Phone: +1 929 661 5040

Email: info@masonandcole.com

Business days: Monday to Friday, 9:00 AM to 5:00 PM