Last updated: December 21st, 2025

Mason & Cole operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Mason & Cole is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase (or other transaction) through the Services, or when you otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy and the ways we handle your information as described below.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so it can no longer reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information (including inferences drawn from this information):

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
  
• Financial information including credit/debit card details, financial account information, transaction details, payment method, payment confirmation, and related payment information.
  
• Account information including username, password, security questions, preferences, and settings.
  
• Transaction information including items you view, add to cart, add to a wishlist, purchase, return, exchange, cancel, and your order history.
  
• Communications with us including the information you provide when you contact customer support or otherwise communicate with us.
  
• Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
  
• Usage information including information about how and when you interact with or navigate the Services.
  

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information through the Services;
  
• Automatically through the Services, including information collected from your device and through cookies and similar technologies;
  
• From service providers, including companies we engage to support the Services and process personal information on our behalf;
  
• From partners or other third parties.
  

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information to:

• Provide, personalize, and improve the Services. This includes processing payments, fulfilling orders, managing accounts, remembering preferences, shipping orders, handling returns/exchanges, enabling reviews, sending account- or order-related notifications, and recommending products based on your activity or purchases.
  
• Marketing and advertising. We may use your information to send marketing messages by email, text message, or postal mail, and to show you ads on our website or other websites, including ads based on your purchase history or on-site activity.
  
• Security and fraud prevention. We may use personal information to verify accounts, provide secure checkout, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our customers, business, and public safety. If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend you do not share your username or password with anyone.
  
• Communicating with you. We use personal information to respond to inquiries, provide customer support, and maintain our relationship with you.
  
• Legal reasons. We may use personal information to comply with applicable laws, respond to lawful requests (including from law enforcement), participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

• To Shopify, vendors, and service providers who perform services on our behalf (such as IT services, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
  
• To business and marketing partners who help provide marketing services and show advertisements to you. For example, Shopify may support personalized advertising with third-party services based on your activity across different merchants and websites. Our partners use your information under their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising based on your activity across different merchants and websites.
  
• When you direct us to share information, request it, or otherwise consent—such as when shipping your order or through social media widgets/login integrations.
  
• With our affiliates or within our corporate group.
  
• In connection with business transactions (such as a merger, acquisition, or bankruptcy), and to comply with legal obligations (including subpoenas, court orders, or similar requests), enforce applicable policies, and protect the Services, our rights, and the rights of others.
  

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to operate and improve the platform.

Information you submit through the Services may be shared with Shopify and third parties (which may be located in countries other than where you live) to support and improve the Services.

We may also use certain Shopify enhanced features that combine data from your interactions with our store with data from your interactions with other merchants and with Shopify. In these cases, Shopify is responsible for processing personal information for these enhanced features and for responding to requests related to those specific processing activities.

To learn more, you can review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal:

• https://www.shopify.com/legal/privacy/app-users
  
• https://privacy.shopify.com/en
  

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you follow those links, you should review the third party’s privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party sites.

Information shared in public or semi-public spaces (including third-party social platforms) may be visible to others and may be used by those platforms according to their policies. A link to a third party does not necessarily imply endorsement, unless stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe a child has provided us personal information, contact us using the details below to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect. We cannot guarantee absolute security. Information sent to us may not be fully secure while in transit, so please avoid using unsecured channels to share sensitive information.

We retain personal information as long as needed for purposes such as providing the Services, maintaining accounts, meeting legal obligations, resolving disputes, and enforcing agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not always absolute, and in some cases we may deny a request where permitted by law.

• Right to Access / Know. You may request access to the personal information we hold about you.
  
• Right to Delete. You may request deletion of personal information we maintain about you.
  
• Right to Correct. You may request correction of inaccurate personal information we maintain.
  
• Right of Portability. You may request a copy of your personal information and, in certain circumstances, request transfer to a third party.
  
• Managing communication preferences. You can opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages related to your account or orders.
  

You may exercise your rights through the Services where available or by contacting us using the contact details below. We may need to verify your identity before processing your request. You may appoint an authorized agent to act on your behalf, but we may request proof of authorization and may also ask you to verify your identity directly.

We do not discriminate against you for exercising your rights. We will respond within the timeframes required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information outside the EEA or the UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or equivalent UK mechanisms), unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page, update the “Last updated” date, and provide notice where required by law.

Contact Information

Store name: Mason & Cole

Company name: Ds Digital Commerce

Company address: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Netherlands

Warehouse address: 1486 Pacific St, Brooklyn, NY 11213, USA

Phone: +1 929 661 5040

Email: info@masonandcole.com

Business days: Monday to Friday, 9:00 AM to 5:00 PM