We offer a 30-day return period. This means you have 30 days from the day you receive your order to request a return.

To be eligible for a return, the item must be in the same condition as received: unused, unworn, with all original tags attached, and in the original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at info@masonandcole.com

If your return request is approved, you will receive instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Approved returns must be sent to our international warehouse; the full return address will be provided by our customer service team after approval. Returns sent without prior approval, or to any other address, cannot be accepted.

For any return-related questions, you can always reach us at info@masonandcole.com

Damages and issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible — ideally within 14 days of delivery — so we can assess the issue and resolve it accordingly. Please include your order number, clear photos of the item and packaging, and a short description of the problem.

Exceptions / non-returnable items

Certain items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also cannot accept returns for items with broken hygiene seals, or for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return shipping & restocking fee

As noted above, all approved returns must be shipped to our international warehouse at the customer's expense. When shipping internationally, please select a provider that supports customs clearance and ensure customs documentation is accurate. Mason & Cole is not responsible for return parcels that are delayed, rejected, or lost in transit.

A restocking fee may apply to approved returns to cover inspection, processing, and inventory handling. This fee will be deducted from your refund and will be waived if the item arrived damaged or defective.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. Original shipping costs are non-refundable.